Need Ironclad IT Services and Support by Innovative Experts?
IT support that's consistent, dependable and friendly for your business or school, that’s an absolute given…
We will make your IT reliable, fix your pre-existing problems, help your staff and always be on the end of the phone.
Your IT should just work! Since 1995, we have embarked on a mission to deliver expert customer-centric IT support and IT projects across Lincolnshire, Nottinghamshire, the East Midlands.
Like any good IT provider, we do all the “bread and butter” IT support; we have been doing it for over 25 years. But when your IT is stable, we do a lot more by taking you on a journey of improvement through Digital Transformation on your Microsoft 365 (M365) cloud.
On-Site IT Support Services
Get quality local IT support for on-site requirements from a reliable team of technicians who live and breathe technology.
IT Help Desk Support
Permanently staffed Lincoln-based IT Support Help Desk with an efficient ticketing system and remote dial-in software for the quickest resolutions.
IT Cloud Services
Full Personalised Cloud IT Support & Services, covering and integrating all cloud models on either M365 (O365), Azure, or On-premise. Take ownership and reduce your headache to manage your IT effortlessly.
Tailored IT Support
There is no one size fits all solutions when it comes to IT Support. We can provide tailored aggreements to support anything, anyhow.
Free IT Review
A free IT Services Review will help you identify vulnerabilities and opportunities for business growth.
We fix your problems faster because we are overqualified and certified at the highest level by many vendors, such as Microsoft and Cisco. But we like to deliver our IT Support on metrics that matter to you.
A response to your pressing problem could be an acknowledgement email by a receptionist.
How F1Group fares, with actual metrics that matter to you:
Our metrics include all jobs, both complicated and straightforward and jobs that require 3rd party interaction.
* Business Hours Mon-Friday. ** Business Critical Jobs are reviewed and started by a senior technician in less than 15 Minutes. *** 24×7 cover available.
Target: 90%, Achieved 96%
Every job is customer rated; we target achieving 5/5. If we receive under 4/5, a director is alerted to review.
Target: 80%, Achieved 94%
Jobs are allocated and reviewed by a technical person with relevant skills who starts the job within 2 hours.
Target: 50%, Achieved 61%
Jobs completed within 24 hours. The figure is the mean average of all jobs, good, bad and complicated.
Relax, our friendly IT Support team have you covered.
We are a large, highly-skilled, multi-discipline IT Support team that looks after all your IT needs.
We cover everything, but we are not a jack-of-all-trades. To maintain our position as industry leaders, we commit to our internal specialists’ education, training, and retention.
IT Support Services
- Onsite and Helpdesk IT Support
- IT Consultancy and Project Management
- Cyber Secrurity
- Backup and Disaster Recovery
- Hardware (Partners at the high level with multiple vendors)
- Remote Staff Connectivity & VPN
- Network Infrastructure (Routers, Switches, Wifi)
- Core Software & Licencing (Certified Microsoft Experts)
- Structured Cabling
- Connectivity (Internet & Leased Lines)
- Mail Servers and Email Security / Delivery
Cloud & Applications
- Full M365 (O365) Implementation, Migration & Support upto 3000 users
- Full Azure Stack (SAAS, PAAS, IAAS)
- Advanced Azure Identity (Single Sign On, SAML etc)
- Server Hosting (Regional and Cloud)
- Website Hosting
- DNS (Domain Name System)
- Domain Names
- Certification (Single and SAN)
- IP Phone Systems (3CX), Trunking, PBX Breakout
- IP CCTV
- Managed Print
Development & Solutions
- Business Improvement (Digital Transformation)
- Dynamics 365 CRM / Customer Services (Full Customisation)
- Power APPS
- Power Automate
- Power BI (Business Intelligence)
- Sharepoint
- Teams
- Traditional Software Development
- Certified Microsoft Training (In House MCT)
- Certified Exam Centre
SCHOOLS: ALL OUR TEAM MEMBERS ARE FULLY DBS (CRB) CHECKED. WE ARE CONNECTED TO THE EMPSN / EMBC NETWORK TO DELIVER ALL CORE SERVICES.
Our IT Support Guarantee
We guarantee that you will be delighted with our refreshing approach to IT Support. We will deliver you real organisation-wide benefits through the clever use of IT.
Keith Langridge - Managing Director
Chris Pickles - Chairman & Owner
Speak to an IT Support Expert Today
We are straightforward and will tell you if and how we can help you with a Free No-Obligation Consultation by a Business or School Specialist.
Call 01522 508086 or fill in the form below for a Call Back.
IT Support feedback
Accommodating, efficient and patient.
, Teacher,
I just thought I'd let you know how Super F1 has been sorting out two issues I have had this term with my laptop. Your staff have been very accommodating, efficient and patient with me! I seriously think we'd be worse off without you.Reduced our IT spend
, Kisimul Schools Group,
Our long-term relationship with the F1 Group and their introduction of new technologies into our schools has enabled me to reduce our IT spending whilst increasing our availability and network speed. The partnership works, and we are very pleased with the results, and it has far exceeded our expectations.My huge thanks to the team at F1
, Unison,
Just a quick note to pass on my huge thanks to the team at F1; you are so helpful and obliging and able to sort my problem within a flash. Please do pass on my thanks for always being so helpful and obliging; we know there have been a few!Very good Instructor
, Wirtgen,
Attended training here, There was a very good instructor, and all the staff seemed pleasant and helpful.Provide an excellent, friendly and efficient service
, Boston West Academy,
F1 has always provided an excellent, friendly and efficient service. They are 'in touch' with the latest technologies and can advise and support future planning. Nothing is ever an issue – there is always a solution.I am very happy with our core services switchover
, Branston Community Academy,
Thank you very much for all of the help that you provided with our core service switchover. Thanks to your experience, skill and professionalism, the Switchover has gone exceptionally well, and I am very happy with the results.F1Group is a big help.
, Lincoln Christ's Hospital School,
They are a big help and know what they are doing with Enterprise Virtualization and Storage Attached Networks.