IT Support and Services Nottingham
We deliver IT solutions, services and support for businesses, schools and enterprises.
We are always professional, consistent and dependable.
Since 1995, F1Group has been delivering local IT Support uniquely:-
- We are customer-centric in everything we do.
- The broadest skillset means we can fix all your existing issues.
- We fix problems faster because we are certified and qualified by all major vendors.
- Large Technical Team: We are big enough to resource any problem but small enough to care for it.
- We are trustworthy, established in 1995, and our staff has enhanced DBD / CRB.
- When you need us, we have a helpdesk that is permanently staffed.
- We will improve your operations with our digital transformation.
- We don’t hide behind pointless “Response Time” SLAs.
- We target ourselves against metrics that matter to you.
Like any good IT provider, we do all the “bread and butter” IT; we have been doing it for over 25 years. But when your IT is stable, we do a lot more by taking you on a journey of improvement through Digital Transformation on your Microsoft 365 (M365) cloud.
We promise to make your IT reliable, fix your pre-existing problems, help your staff and always be on the end of the phone.
On-Site IT Support
We visit your premises and get quality local IT support from a reliable team of technicians who live and breathe technology.
IT Help Desk Support
Permanently staffed IT Help Desk with an efficient ticketing system and remote dial-in software for the quickest resolutions.
Microsoft Cloud Services
Complete Personalised Microsoft Cloud, covering and integrating all cloud models on M365 (O365), Azure, or On-premise.
Tailored IT Packages
There is no one-size-fits-all when it comes to IT. We can provide tailored agreements to support anything, anyhow.
Free IT Review for Your Business
A free IT Review will help you identify vulnerabilities and opportunities for business growth.
We fix your problems faster because we are overqualified and certified at the highest level by many vendors, such as Microsoft and Cisco.
We think response time is a worthless metric as most IT companies target themselves against these.
A response to your pressing problem could be an acknowledgement email by a receptionist.
How F1Group fares, with actual metrics that matter to you:
Our metrics include all jobs, both complicated and straightforward and jobs that require 3rd party interaction.
* Business Hours Mon-Friday. ** Business Critical Jobs are reviewed and started by a senior technician in less than 15 Minutes. *** 24×7 cover available.
Target: 90%, Achieved 96%
Every job is customer rated; we target achieving 5/5. If we receive under 4/5, a director is alerted to review.
Target: 80%, Achieved 94%
Jobs are allocated and reviewed by a technical person with relevant skills who starts the job within 2 hours.
Target: 50%, Achieved 61%
Jobs completed within 24 hours. The figure is the mean average of all jobs, good, bad and complicated.
Your IT Support Made Simple
We can customise our agreements to cover all your systems including 3rd party applications. So you team has one point of contact.
- Unlimited Phone Help
- Unlimited Remote Support
- Onsite Technician when required
- Director Level Contact
- 24 x 7 Monitoring
- Easy Monthly Payment Options
- Plans to suit most Budgets
- Multi-disciplined team, here as your business grows
Our Guarantee
We guarantee that you will be delighted with our refreshing approach to IT delivery, and our unique offer will deliver you real organisation-wide benefits.
Keith Langridge - Managing Director
Chris Pickles - Chairman & Owner
Speak to a Local IT Specialist Today
We are straightforward and will tell you if and how we can help you with a Free, No-Obligation Consultation by a LOCAL IT Business or School Specialist.
Call 0115 7842 360 or fill in the form for a Call Back.
Relax, our friendly team have you covered.
We are a large, highly-skilled, multi-discipline IT Service team that looks after all your needs.
We support everything, but we are not a jack-of-all-trades. We commit to our internal specialists’ education, training, and retention to maintain our position as industry leaders.
IT Support Services
- Onsite and Helpdesk IT Support
- IT Consultancy and Project Management
- Cyber Security Service
- Backup and Disaster Recovery
- Hardware (Partners at a high level with multiple vendors)
- Remote Staff Connectivity & VPN
- Network Infrastructure equipment (Routers, Switches, Wifi)
- Core Software & Licencing (Certified Microsoft Experts)
- Structured Cabling
- Connectivity (Internet & Leased Lines)
- Mail Servers and Email Security / Delivery
- Full M365 (O365) Implementation, Migration & Support upto 3000 users
- Full Azure Stack (SAAS, PAAS, IAAS)
- Advanced Azure Identity (Single Sign On, SAML etc)
- Server Hosting (Regional and Cloud)
- Website Hosting
- DNS (Domain Name System)
- Domain Names
- SSL Certification (Single and SAN)
- IP Phone Systems (3CX), PBX, Unified Communications
- IP CCTV
- Managed Print
- Business Improvement (Digital Transformation)
- Dynamics 365 CRM / Customer Services (Full Customisation)
- Power APPS
- Power Automate
- Power BI (Business Intelligence)
- Sharepoint
- Teams
- Teams Phone Voice / Skype for Business (Unified Communications)
- Tradtional Software Development
- Information Data Systems
- Certified Microsoft Training (In House MCT)
- Certified Exam Centre
SCHOOLS: ALL OUR TEAM MEMBERS ARE FULLY DBS (CRB) CHECKED. WE ARE CONNECTED TO THE EMPSN / EMBC NETWORK TO DELIVER ALL CORE SERVICES.
IT for your Small Business
Usually, Microsoft 365 is the preferred unless you have legacy or high-resource software applications that require on-premise servers or desktop applications. The only caveat is that you need good internet connectivity.
If you do not have good connectivity, we can look at options for a reliable high-speed broadband line or set up appropriate Server technology on your premises.
We have dedicated IT plans for small businesses.
Trust us with your Medium-sized Business
Medium-sized businesses usually use a Hybrid cloud, connecting your existing on-premises Windows servers to the cloud and having a medium-term strategy of moving your line-of-business applications and roles to the cloud, removing the reliance on on-premise servers and capital costs.
We have customised agreements for medium-sized business.
IT for your Large Business
We understand enterprise and create a customised plan that meets your requirements. Often, our customers have an existing IT Team that requires a specific skill set, overflow for your help desk, project implementation, holiday cover or as part of your broader Disaster Recovery plan, ensuring you can leverage resources needed in a DR event.
Our customers range from national household names to large local schools and councils. Our remote-first approach allows us to support your offices nationwide while onsite when needed. We create bespoke service agreements for your business.
Speak to a Local IT Expert Today
If you are experiencing IT problems, get a free, no-obligation consultation with a local IT business or school specialist. Call 0115 7842 360 or fill in the form below for a Call Back.
If you are a home user not attached to an existing business customer, we apologise but cannot help.
Nottingham, Nottinghamshire NG1 6DQ
Our Clients Give Feedback.
Accommodating, efficient and patient.
, Teacher,
I just thought I'd let you know how Super F1 has been sorting out two issues I have had this term with my laptop. Your staff have been very accommodating, efficient and patient with me! I seriously think we'd be worse off without you.Reduced our IT spend
, Kisimul Schools Group,
Our long-term relationship with the F1 Group and their introduction of new technologies into our schools has enabled me to reduce our IT spending whilst increasing our availability and network speed. The partnership works, and we are very pleased with the results, and it has far exceeded our expectations.My huge thanks to the team at F1
, Unison,
Just a quick note to pass on my huge thanks to the team at F1; you are so helpful and obliging and able to sort my problem within a flash. Please do pass on my thanks for always being so helpful and obliging; we know there have been a few!Very good Instructor
, Wirtgen,
Attended training here, There was a very good instructor, and all the staff seemed pleasant and helpful.Provide an excellent, friendly and efficient service
, Boston West Academy,
F1 has always provided an excellent, friendly and efficient service. They are 'in touch' with the latest technologies and can advise and support future planning. Nothing is ever an issue – there is always a solution.I am very happy with our core services switchover
, Branston Community Academy,
Thank you very much for all of the help that you provided with our core service switchover. Thanks to your experience, skill and professionalism, the Switchover has gone exceptionally well, and I am very happy with the results.F1Group is a big help.
, Lincoln Christ's Hospital School,
They are a big help and know what they are doing with Enterprise Virtualization and Storage Attached Networks.