IT Support & Services Leicester
We Provide Businesses and Schools With High Quality And Reliable IT Solutions, IT Services and IT Support in Leicester
We are always professional, consistent and dependable.
We have been delivering high-quality IT support since 1995. Here’s why we are the best:-
- Our commitment to clients is at the forefront of everything we do.
- We possess extensive skills, enabling us to address your current challenges effectively.
- Swift resolutions are our speciality, thanks to our certifications and qualifications from leading vendors.
- With a substantial technical team, we have the resources to tackle any issue while maintaining a personalised touch.
- Our credibility is well-established, with a history dating back to 1995, and our team undergoes rigorous background checks.
- Rest assured, our help desk is always staffed and ready to assist you.
- Elevate your operations through our digital transformation service, tailored to enhance efficiency.
- We don’t rely on meaningless “Response Time” SLAs; instead, we measure our support performance against the metrics that matter most to you.
As a reputable IT provider, we handle all the IT, a field in which we have over 25 years of experience and service. However, we go beyond the basics once your IT infrastructure is stable. We embark on a transformative journey with you, leveraging the power of Digital Transformation on your Microsoft 365 (M365) cloud environment.
We pledge to ensure the reliability of your IT infrastructure, resolve any existing issues, provide support to your staff, and remain just a phone call away whenever you need us.
On-Site IT Support
Experience our on-site visits, where you'll receive top-notch service from a dependable team of technicians.
IT Help Desk Support
Our IT Help Desk is permanently staffed and equipped with an efficient ticketing system and remote dial-in software.
Microsoft Cloud Service and Support
Discover our comprehensive and individually tailored Microsoft Cloud applications, encompassing and seamlessly integrating all cloud models, including M365 and Azure
Tailored IT Packages
Recognising that some organisations have unique support requirements, we can personalise our service agreements to your IT needs.
Free IT Review for Your Business
Take advantage of a complimentary IT Review designed to pinpoint vulnerabilities and reveal opportunities for business growth.
Our metrics include all jobs, both complicated and straightforward support and jobs that require 3rd party interaction.
* Business Hours Mon-Friday. ** Business Critical Jobs are reviewed and started by a senior technician in less than 15 Minutes. *** 24×7 cover available.
Target: 90%, Achieved 96%
Every job is customer-rated; we target achieving 5/5. If we receive under 4/5, a director is alerted to review.
Target: 80%, Achieved 94%
Jobs are allocated and reviewed by a technical person with relevant skills who starts the job within 2 hours.
Target: 50%, Achieved 61%
Jobs completed within 24 hours. The figure is the mean average of all jobs, the good, bad and complicated.
Keith Langridge - Managing Director
Chris Pickles - Chairman & Owner
Speak To An IT Specialist Today
We are straightforward and will tell you if and how we can help you with a Free, No-Obligation Consultation by a LOCAL IT business or school support specialist. Call 0116 216 7926 or fill in the form for a Call Back.
Leicester, Leicestershire LE3 1HR